Returns & Exchanges

At Rustic Art, we stand by the purity of our handcrafted organic beauty products and want you to be completely satisfied with your sustainable self-care journey. If a product doesn't meet your expectations, our straightforward return process ensures a seamless resolution within 15 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'Order History' section to select the items you wish to return, or email our support team with your order number.

• 2.
  Awaiting Approval

  Our team will review your request within 48 hours to ensure the items are unopened and in their original eco-friendly packaging for hygiene purposes.

• 3.
  Pack and Ship

  Once approved, securely pack the items using the original shipping materials and affix the prepaid return label provided via email.

• 4.
  Process Refund

  After we receive and inspect your return at our warehouse, your refund or exchange will be processed to your original payment method within 5-7 business days.